Delivery & Shipping

At Pixon Media Trading, we are committed to delivering your professional filmmaking, photography, and broadcast equipment quickly, safely, and reliably. Whether you’re ordering from Dubai, across the UAE, or internationally, our goal is to provide a hassle-free shipping and returns experience.

Shipping

• Fast, Reliable Delivery
  We dispatch all orders promptly. Delivery timelines typically range from 1–3 business days within the UAE. International shipping times may vary based on the destination.
• Delivery Partners & Tracking
  We partner with trusted courier services to ensure your order reaches you safely. Once shipped, you will receive real-time tracking details to monitor your delivery.
• Shipping Costs
  Enjoy free standard shipping across the UAE on orders above AED 200. For smaller orders or international shipments, please contact us in advance for detailed shipping rates.

Returns

At Pixon Media Trading, we strive for 100% customer satisfaction. If you are not completely happy with your purchase, we follow the return and exchange terms below:

• Eligibility
• Returns or exchanges are accepted within 10 days of delivery, provided that items are unused, unopened, and in their original packaging.
• How to Initiate a Return

1. Contact our support team with your order details.
2. If approved, you will receive return shipping instructions.
3. Pack the product securely with the original packaging and all included accessories.

• Non-Returnable Items
  Items that cannot be returned include:
  • Opened or used products
  • Items missing original accessories
  • Products purchased on promotional or clearance offers
  • Products not meeting our return eligibility standards
    Exceptions apply only in the case of manufacturer defects.
• Refunds
  Refunds are available under the following conditions:
  • The product has a manufacturing defect
  • The product is not as described
  • The product is unused, unopened, and in original packaging

Once we receive and inspect your return, refunds will be processed via your original payment method within 7–15 business days. If the item does not meet the return criteria, we reserve the right to decline the refund.

• Proof of Purchase
  To complete a return or refund, we require a receipt, purchase order, or proof of purchase. Without this, refunds cannot be issued.